Welcome to WWW.MACAEDOFFICIAL.COM
Read carefully these Terms and Conditions applicable to the access and use of the services provided by MACAED within the website www.macaedofficial.com, and / or other related websites.
These Terms and Conditions shall apply to all visits to and use of the site, as well as the content, information, recommendations, products and/or services offered to you on or through the Site. By accessing and using the Site, you agree to these Terms and Conditions in their entirety, in addition to any other laws or regulations that apply to the Site and the Internet. If you do not agree to these Terms and Conditions in full, please leave the site.
TERMS AND CONDITIONS
All content that appears on the site, including, but not limited to, logos, icons, trademarks, text, graphics, photographs, images, moving images, sound, illustrations and software (Content), is the property of MACAED and its subsidiaries, its licensees and / or its content providers. All elements of the site, including, but not limited to, the general design and content, may be protected by copyright, moral rights, database rights, trademark regulations and other laws relating to the right to intellectual property.
Likewise, the use of content owned by third parties is expressly authorized by law. The contents on the website are protected by the rules on copyright, trademarks and by all applicable national and international standards.
The site, its content and all related rights will continue to be the exclusive property of MACAED, its affiliated companies, or its licensees, unless expressly agreed otherwise. All rights reserved.
It is forbidden to use the site to send or transmit any user-generated content that infringes or may infringe any intellectual property rights of a third party or that is threatening, false, misleading, subversive, defamatory, invasive of privacy, obscene, pornographic , abusive, discriminatory or illegal, or that may constitute or incite conduct that could be considered a criminal offense, violate the rights of any of the parties or that may give rise to civil liability in any other way or violate any law. MACAED may deny you access to the site at any time at its sole discretion, and this could include situations in which MACAED considers that your use of the site violates any of these Terms and Conditions and / or applicable laws.
The MACAED website may contain links to other sites operated by third parties, including non-exclusive, third-party sites where MACAED trademarks are displayed. These links are available for your convenience and have the sole purpose of allowing access to these third party sites.
The site and content are free and proportional “as is” without any warranty. The information on the site is for general information purposes only and does not constitute any advice.
MACAED does not warrant the use, validity, accuracy or reliability of the material on this site or any website linked to this site, or the results of its use or any other situation with respect to such material.
MACAED as warns its customers that the information on this website may contain errors or inaccuracies, not be complete or up-to-date. For it , MACAED reserves the right to correct any errors, omissions or inaccuracies, to change or update it at any time and without prior notice.
MACAED can not declare or guarantee that the site will be uninterrupted or error free. MACAED does not offer guarantees or statements regarding the use of the content on the site in terms of accuracy, precision, suitability, usefulness, timeliness, reliability, etc., or otherwise, in each case up to the maximum limit allowed by applicable law.
The use you make of the site is at your own risk. MACAED assumes no responsibility, including any liability for any damage or loss, including, but not limited to, loss of information or utilities, existence of viruses, results of use or inability to use the material on this site, lost business opportunities , or any other damage, even if the user has notified us about the possibility of such damages, or for any third party claim, except as expressly stipulated herein.
Under the terms indicated here, MACAED assumes no responsibility for the information provided on the page, including, but not limited to, the reference to products and / or services, notes of interest, opinions, practical advice and resolution of concerns. MACAED does not assume any responsibility for problems or for the impossibility of using the site or any of the pages that comprise it, including but not limited to events such as problems in the server or in the connection, interruptions in its communication, technical problems.
MACAED reserves the right, at its own discretion, to change, modify, add or remove at any time part of those Terms and Conditions. Check these terms periodically to be informed of such changes. If you continue to use the Site after the changes to these Terms and Conditions have been published, it will mean that you accept those changes.
Each of the provisions of these Terms and Conditions shall be construed separately and independently of the other provisions. If any provision is considered invalid, void or ineffective, it will be considered that such provision may be excluded and will not affect the effectiveness of the remaining provisions of these Terms and Conditions.
The client will be responsible for the shipping, handling and insurance charges of the products and / or services that he acquires at MACAED, as well as all sales taxes, value added taxes and any other taxes and charges that are incurred for each offer Purchase accepted. All taxes caused by the purchase will be settled from the moment the customer makes his purchase offer on this site, and therefore he will be able to know the exact value that he must pay in favor of MACAED, which will include all the mentioned concepts.
The MACAED website aims to display product images as accurately as possible. However, we cannot guarantee that the color you see matches the color of the product, since the color display depends, in part, on the monitor that is useful.
MACAED may, at its sole discretion, limit or cancel the amounts purchased per person, per user or per order. In addition, MACAED reserves the right to refuse any order you place. These are restrictions that may include orders placed by the same MACAED website account, the same credit / debit card and orders with the same shipping or billing address.
SHIPPING & DELIVERIES
Shipments in the Colombian territory, can be made under the Standard and Express shipping mode. Standard shipments will be made through the logistics operator “Coordinadora Mercantil SA” and express shipments will be made through other logistics operators that may vary depending on the time of the request and the destination city. The shipping process starts from the moment when the product leaves the MACAED warehouses and ends when it arrives at the destination address through the logistics operator.
MACAED is not responsible for the delays that occur with the delivery of orders, which are due solely to the logistic operator’s causes, including without limitation to weather conditions, service interruptions or any other condition.
Orders nationwide are processed and dispatched as soon as the purchase payment is completed at www.macaedofficial.com. Orders placed after 3:00 PM will be processed and dispatched the next business day.
Delivery time for major cities is 2 to 3 business days from the date of dispatch. (Medellín, Cali, Cartagena, Barranquilla, Bucaramanga, etc).
The delivery time for neighboring cities and municipalities in the rest of the country, is 2 to 4 business days counted from the dispatch.
The contracted logistics provider delivers only on business days from Monday to Friday (Excludes weekends, holidays or Holidays) from 8:30 AM to 5:00 PM.
The Express mode is only available for major cities (Medellín, Cali, Cartagena, Barranquilla, Bucaramanga and Bogotá). Express shipments arrive at the destination address on the business day following your dispatch, provided it is made and requested before 3:00 PM. Express mode is not available for payment on delivery.
For shipments within the city of Bogotá D.C., one of the following three modalities can be selected:
The logistics operator, delivers the product, between 1 and 4 business days counted from the dispatch depending on the city of destination.
MACAED delivers the product on the same day as the request, provided it was made before 6:00 PM.
When you select the city and the type of shipment, MACAED will automatically calculate the shipping cost. The freight / shipping cost will appear as an additional item to the selected products and can be clearly identified before finalizing your order.
ORDER STATUS CONFIRMATION
MACAED will send the user an email with the confirmation of their purchase, specifying the units purchased, the type of shipment and / or any other requested service.
If you have made the payment of your purchase through the PAY-U or PAGO MARKET platform, you will receive an email from it with the confirmation and payment values.
MACAED will send the user an email with the confirmation that their order has been dispatched with their logistics operator.
MACAED through its logistics operator will take the purchased products to their destination. The user will be able to verify the guide number through the logistic operator page and will be able to visualize the status of their maximum guide up to 24 hours after the guide is issued. This is due to updates on the pages of each operator.
MACAED will send the user an email with the confirmation that the logistics operator has delivered the product at the final destination and giving a message of thanks to its users for the purchase made.
CHANGE AND WARRANTY POLICY
MACAED gives the possibility of making product changes, taking into account the following terms:
The exchange or return applies only when the user requests it during the 30 calendar days counted from the purchase or generation of the invoice.
The change request must be requested through the user and through the order number assigned to the purchase. To make the change MACAED you must have the product in your inventory. For better advice, contact customer service through the following link https://www.macaedofficial.com/contact/ If the product for which you want to make the change, either by size or by reference, is not in stock; or at the time of delivery of the respective product it is determined that it does not correspond to the characteristics with which it is displayed on this site, MACAED will proceed to grant the customer a coupon for the net value of the product (s), not including The value of transport. All changes are sent back once the product is in exchange at the MACAED facilities within 1-5 business days.
Discounted products have 30 calendar days from the purchase to make, discounted products are NOT guaranteed.
MACAED only authorizes changes to purchases made through the website www.macaedofficial.com
MACAED gives the possibility of making product changes, taking into account the following terms: The exchange or return applies only when the user requests it during the 30 calendar days counted from the purchase or generation of the invoice. The change request must be requested through the user and through the order number assigned to the purchase. To make the change MACAED you must have the product in your inventory. For better advice, contact customer service through the following link https://www.macaedofficial.com/contact/ If the product for which you want to make the change, either by size or by reference, is not in stock; or at the time of delivery of the respective product it is determined that it does not correspond to the characteristics with which it is displayed on this site, MACAED will proceed to grant the customer a coupon for the net value of the product (s), not including The value of transport. All changes are sent back once the product is in exchange at the MACAED facilities within 1-5 business days. Discounted products have 30 calendar days from the purchase to make, discounted products are NOT guaranteed. MACAED only authorizes changes to purchases made through the website www.macaedofficial.com MACAED does not accept and authorize changes for purchases made through other distributors. In that case MACAED recommends contacting the distributor or store directly. The expenses generated as a result of the changes are not assumed by MACAED.
The costs of collecting the product must be borne by the user, who will be responsible directly and under his responsibility, to send the product to the MACAED facilities. The change of the product will be made once the product to be changed is in the MACAED facilities and the inventory is available.
MACAED only returns money when MACAED cannot fulfill the order requested by the buyer. When the product is in a state of deterioration or with quality defects (Production). Under no reason MACAED, will accept returns of money to the buyer for reasons other than those described above. In case the product does not meet the expectations of the buyer, a coupon may be issued for the net value of the product, but the shipping cost is not included, but no money refunds will be made.
If the user receives the defective or damaged product, MACAED is responsible for the relevant exchange and shipping costs, as long as the request is made during the 30 calendar days counted from the purchase or generation of the invoice. For all guarantees, the product enters a review process by the quality department of MACAED. If it is verified that it is a factory error, MACAED will proceed to return the product by the same reference as long as it is available. If the product is sold out for some reason, MACAED will proceed to issue a coupon for the net value of the product to be exchanged for any other product on the website. This review may take up to 15 business days from the request.
The contract between the user and MACAED is perfected when the purchase offer made by the user is accepted by MACAED. The contract will be governed by the terms defined in this document, which govern the sale of the products and / or services offered on this website.
MACAED services are only available to those users who have the legal capacity to contract, as provided by current Colombian legislation. If the user does not have the legal capacity to contract, we ask you not to use the MACAED website. In no case MACAED will be obliged to accept a purchase offer.
MACAED, offers and extends to its users, the invitation to buy the different products and services that are listed and / or described on this website.
In order for MACAED to consider an offer valid by the user, the following steps are required: enter the MACAED page, select the product (s) you wish to purchase, accept the Terms and Conditions of the page, fill out the personal data of the customer, select the payment method, fill in the data that depending on the payment method are necessary to make the same, as well as the other data that MACAED considers necessary for this purchase to proceed. Once the payment has been approved and verified, the offer is deemed accepted by MACAED. MACAED approves the offer in the same user payment process. However, at MACAED’s discretion, you may accept or decline an offer.
Before submitting a purchase offer, the user must accept the Terms and Conditions of this website and additionally accept the payment terms of the corresponding price, in accordance with the means of payment made available.
MACAED makes available to the user, a secure connection system for all the realization of all purchase offers, but in no case, MACAED will be responsible for the failures in the communications of the banking or credit entities, as well as neither of the damages caused to the users on the occasion of an action or omission of said entities.
The user must assume the charges for handling and insurance of the products and / or services acquired in MACAED.
Likewise, it is up to the user to assume all sales taxes, value added taxes and any other taxes and charges that are incurred for each accepted purchase offer. All taxes caused by the purchase will be settled from the moment the customer makes his purchase offer on this site, and therefore he can know the exact value he must pay in favor of MACAED, which will include all the mentioned concepts.
The contract is understood to be perfected with the acceptance of the offer by MACAED. MACAED may partially accept purchase offers, in which case the contract will be perfected only for products and / or services accepted by MACAED.
In the event of payment for electronic payment platforms offered by MACAED, in accordance with the provisions of this site, ownership of the products and / or services will be transmitted to the user from the moment they are dispatched and leave the premises MACAED
The products will be delivered to the address registered by the user in the offer and it can only be modified, before the product is dispatched from the premises is MACAED.
It is understood that any person who is at the address where the delivery must be made, is duly authorized by the client to receive his order, and therefore MACAED is exempt from any responsibility for the delivery I will make, provided that it is made at the address registered on our site.
If no one receives the order at the address indicated, MACAED will proceed to return the products and / or services to MACAED, and the customer will be obliged to contact us within a maximum period of five (5) calendar days to that we proceed to its forwarding, in which case the expenses generated by it will be borne by the client, and until they are canceled, MACAED will not be obliged to make the dispatch again.
If the client does not proceed to request the reshipment in the indicated term, or does not cancel the additional value for the reshipment, MACAED may withdraw from the business, and will be obliged only to refund the amount paid for the products and / or services through a purchase voucher issued by MACAED for use within the website, discounting the value of transport expenses.
MACAED has as a policy the constant updating and review of the products and / or services that are displayed on this site. MACAED may modify and discontinue products and / or services at any time.